Refund policy
Pre-orders
Cancel any time before dispatch for a full refund. Email returns@combover.co.uk with your order number.
Our Promise
If something's not right, contact us at returns@combover.co.uk with a photo and your order number — we'll do our best to make it right.
Change of mind
Within 30 days of delivery, unused items in original packaging can be returned for a full refund. Return postage is at your expense.
Faulty or damaged
If your item arrives faulty or is damaged, contact us at returns@combover.co.uk within 30 days of delivery with a photo and your order number — we'll replace or refund, including return postage.
After 30 days and up to 6 months, you are entitled to a repair or replacement. Contact us at returns@combover.co.uk and we'll arrange this.
Bought from a retailer?
Contact them directly. If they're unable to help, get in touch and we'll do what we can.
Refunds
Processed to your original payment method within 5 working days. Your bank may take a few additional days.
*This policy does not affect your statutory rights.*
Postal address for returns:
CombOver
Unit 6
Chapel Brow
SK13 1LB