Refund policy
Pre-orders
Cancel any time before dispatch for a full refund. Email returns@combover.co.uk with your order number.
Our Promise
If something's not right, contact us at returns@combover.co.uk with a photo and your order number — we'll do our best to make it right.
Arranging a return
Please contact us at returns@combover.co.uk before sending anything back. We'll confirm your return and give you the address to use. Items posted to us without prior arrangement may be delayed, or we may be unable to process them.
Change of mind
Within 30 days of delivery, unused and clean items (not ridden/muddy) can be returned for a full refund. Please include the information card undamaged so we can reuse it. It's fine if you've separated the 2 halves to try fitting. Return postage is at your expense.
Faulty or damaged
If your item arrives faulty or is damaged, contact us at returns@combover.co.uk within 30 days of delivery with a photo and your order number — we'll replace or refund, including return postage.
After 30 days and up to 12 months, you are entitled to a repair or replacement. Contact us at returns@combover.co.uk and we'll arrange this.
Bought from a retailer?
Contact them directly. If they're unable to help, get in touch and we'll do what we can.
Refunds
Processed to your original payment method within 5 working days. Your bank may take a few additional days.
This policy does not affect your statutory rights.